“Starbucks LOST a ‘Loyal’ Customer Today!” One JP Abecilla fired off that dramatic declaration on Facebook, and his post quickly went viral. What was it all about? A misspelled name on a cup. According to JP, Starbucks had long been his go-to place for reading, relaxing, and enjoying a Grande Americano with a Cinnamon Danish....
Category: Consumers
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To buy or not to buy
Whenever I think of buying something, I try to be guided by the question “Do I really need it?” Almost always, the answer is “I don’t need it.” Not need in a physical, survival, existential sense, as I do have my basics covered. But for some reason or other, I want it. Want not necessarily...
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NGCP told to ‘practice discipline’ to protect consumers
(Second of two parts) In its preliminary review, the Energy Regulatory Commission (ERC) disallowed the expenses of National Grid Corporation of the Philippines (NGCP) amounting to P3.7 billion, which it said were “improperly documented or not recoverable for customers.” The biggest items disallowed were for public relations, corporate social responsibility (CSR), and advertising expenses. NGCP’s...
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Power transmission monopoly NGCP questions rate review amid calls for refund
(First of two parts) The Supreme Court petition filed by National Grid Corp. of the Philippines (NGCP) to halt a long-delayed review of its rates could keep power costs high and delay potential refunds to consumers. NGCP is a private monopoly that operates the country’s power transmission lines, or the grid linking power generators to...